Shipping Policy
The Nookie is pleased to offer free expedited shipping within Ontario on orders of $100 or more. During the Canada Post Strike, rest of Canada and the US receive free shipping on orders of $199 or more. International shipping is suspended during the Canada Post strike. Please note that orders sent outside of Canada may be subject to duties at the purchaser's expense. We currently ship Tuesday to Saturday via UPS. Orders placed on business days are typically sent within 24 hours. Orders placed on weekends or holidays are prepared the next business day.
Your privacy is of the utmost importance to us. All orders come enclosed in unbranded, basic brown shipping boxes like the one in the image to the left.
See detailed information on our order and shipping privacy measures here.
SHIPPING TIMES (IN BUSINESS DAYS) AND RATES
| SHIPPING OPTION | TIME | COST |
|---|---|---|
| Expedited Shipping Within Canada | 2 - 7 days |
Orders > $200 = free Orders < $199 = $25 |
| Express Within Ontario | 2 - 3 days | $20 |
| Shipping to the USA | 5 - 8 days |
Orders > $200 = free Orders < $199 = $25 |
| International Shipping | 5 - 30 days |
Orders > $100 = $30 Orders < $100 = not available |
*Free Shipping Restrictions: Qualifying purchase amount is before taxes and cannot be combined with other orders.
Delivery
Shipping windows are estimates. Unfortunately we cannot guarantee delivery times as factors beyond The Nookie's control (weather, traffic, etc) can cause unexpected delays.
A phone number is required for the destination shipping address so our carriers can contact the recipient if required. Delivery is only available Monday through Friday, not including federal and provincial statutory holidays. The Nookie does not ship to PO boxes.
For people choosing our courier option, we will contact you to confirm your availability before sending the package.
Canceling an Order
We process orders quickly to ensure fast delivery. Because of this, we can’t usually change or cancel your order once it’s submitted. Please check all information before placing your order.
If you discover a mistake, email us immediately at support@thenookieshop.com to let us know. Unfortunately, we can’t guarantee that we’ll be able to cancel an order once it's prepared for shipment. Under exceptional circumstances where we are able to retrieve an order before it reaches you, the cancellation will be subject to a 10% restocking fee.
Tracking Your Order
We send updates on the status of your order to the email address you provided when placing your order, including when your item(s) ship. Once shipped, you can track your order via Canada Post for domestic orders.
Restrictions
Certain aerosols and alcohol-based products are considered hazardous materials by Transport Canada, and must be shipped using Standard Ground shipping. We'll inform you via email if you request expedited service on a restricted item.