FAQs
People don’t ask this question often. But they think it all the time. And the answer is, no. Really. We’re not judging you.
The honest answer to this question is “it depends.” While there certainly are category leaders, the best choice depends on factors like your preference for organic products, how you intend to use the lubricant, and - if it’s for vaginal sex - what stage of life the woman is at.
We outline important considerations for lubricants here. You can also contact us at 416-515-7399 or support@thenookieshop.com to discuss your needs.
We value your privacy. Your order will come packaged in a plain brown box or plain envelope and the shipping label will read TNI.
Definitely. We don’t resell or distribute your address, phone number, email address or any other personal information. We only use your contact information if we need to contact you with a question or update about your order.
No. Gift certificates are not redeemable for cash.
Unfortunately, tickets purchased for education sessions are nonrefundable.
For hygienic reasons, we are unable to accept returns unless a product is defective. See our full return policy here.
The Nookie offers Canada Post shipping, including Expedited and Express.
For fees and estimated delivery times see our comprehensive shipping information here.
We process orders quickly to ensure fast delivery. Because of this, we can’t usually change or cancel your order once it’s submitted. Please check all information before placing your order.
If you discover a mistake, email us immediately at support@thenookieshop.com to let us know. Unfortunately, we can’t guarantee that we’ll be able to cancel an order once it's prepared for shipment. Under exceptional circumstances where we are able to cancel a prepared order, the cancellation will be subject to a 15% restocking fee.
Shipping time depends on your location and when you placed your order. Orders placed Monday through noon on Friday are typically processed within 24 hours. Orders placed on weekends or holidays ship the next business day. Ship times within Canada are typically from 1 to 7 business days, depending on your location.
We work hard to prevent this from happening. Occasionally, however, orders slip through that contain out-of-stock items. In these instances, we'll refund your order for the out of stock item.
Canada Post Expedited shipping is free on orders over $70, excluding remote regions. For domestic orders under $70 there is a $10 flat fee. Otherwise, rates vary based on location and how quickly you want your items delivered. See our detailed shipping information here.
Weekend delivery is not available at this time.
