Are you judging me?

People don’t ask this question often. But they think it all the time. And the answer is, no. Really. We’re not judging you.

What’s the best lube?

The honest answer to this question is “it depends.” While there certainly are category leaders, the best choice depends on factors like your preference for organic products, how you intend to use the lubricant, and - if it’s for vaginal sex - what stage of life the woman is at.

We outline important considerations for lubricants here. You can also contact us at 416-515-7399 or support@thenookieshop.com to discuss your needs.


Discretion is important to me. How will my order look when it arrives?

We value your privacy. Your order will come packaged in a plain brown box or plain envelope and the shipping label will read TNI. 

Is my personal information kept private?

Definitely. We don’t resell or distribute your address, phone number, email address or any other personal information. We only use your contact information if we need to contact you with a question or update about your order.

I received a gift certificate for The Nookie. Can I redeem it for cash?

No. Gift certificates are not redeemable for cash.

I registered for an education session, and now I can’t make it. Can I get my money back?

Unfortunately, tickets purchased for education sessions are nonrefundable.

What’s your return policy?

For hygienic reasons, we are unable to accept returns unless a product is defective. See our full return policy here.

What shipping options do you offer?

The Nookie offers Canada Post shipping, including Expedited and Express. 

For fees and estimated delivery times see our comprehensive shipping information here.

Can I change or cancel my order after it’s placed?

We process orders quickly to ensure fast delivery. Because of this, we can’t usually change or cancel your order once it’s submitted. Please check all information before placing your order.

If you discover a mistake, email us immediately at support@thenookieshop.com to let us know. Unfortunately, we can’t guarantee that we’ll be able to cancel an order once it's prepared for shipment. Under exceptional circumstances where we are able to cancel a prepared order, the cancellation will be subject to a 15% restocking fee.

How long will it take for my order to arrive?

Shipping time depends on your location and when you placed your order. Orders placed Monday through noon on Friday are typically processed within 24 hours. Orders placed on weekends or holidays ship the next business day. Ship times within Canada are typically from 1 to 7 business days, depending on your location.


What happens if I order something out of stock?

We work hard to prevent this from happening. Occasionally, however, orders slip through that contain out-of-stock items. In these instances, we'll refund your order for the out of stock item.

How much do the different shipping methods cost?

Canada Post Expedited shipping is free on orders over $70, excluding remote regions. For domestic orders under $70 there is a $10 flat fee. Otherwise, rates vary based on location and how quickly you want your items delivered. See our detailed shipping information here

Can I get my package delivered on the weekend?

Weekend delivery is not available at this time.